Mastering the Art of Time: Essential Skills for De-Escalation
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Author: Atlas Training and Consulting
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Level: Foundational
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Study time: 25-35 minutes
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Course overview
Mastering the Art of Time: Essential Skills for De-Escalation* is a 23-minute, self-paced e-learning course designed for professionals who want to enhance their conflict management and de-escalation techniques. Through a blend of interactive activities, engaging micro videos, and reflection prompts, this course delivers practical, easy-to-apply strategies tailored to real-world challenges.
Learners will explore the critical role of buying time during de-escalation to assess situations and diffuse tension.
They will master 7 essential skills for effectively managing interactions and build confidence in using active listening, empathy, and strategic techniques to navigate conflict with professionalism and control.
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Video time: 18 minutes
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Exams: 0