Defusing Conflict Through Conversation

This comprehensive course integrates three critical components of de-escalation—managing distance, buying time, and persuasive communication—into one powerful training experience.

Learners will develop the skills to recognize and prevent escalation before it begins, effectively slow down tense interactions, and use persuasive techniques to foster cooperation and resolution.

Through engaging microvideos, interactive activities, and real-world scenarios, participants will elevate the following skills:

Creating Distance: Using movement, positioning, and non-verbal cues to enhance safety and control.

Buying Time: Leveraging active listening, strategic pauses, and verbal techniques to diffuse tension.

Persuasive Communication: Applying credibility, emotional appeals, and clear messaging to guide interactions toward positive outcomes.

By the end of this course, learners will have the confidence and skills to navigate high-pressure conversations with composure, turning potential conflicts into opportunities for resolution.

Please note: this bundled and discounted course goes above and beyond the learning objectives found in our three bite-sized learning courses. While there are additional trainer videos and job aids included in this course, there is redundancy. It is recommended that you take either this comprehensive course or the three separate bite-sized courses.